Read our conditions

Upon booking you agree to our terms and conditions, house rules and the rules of Marloth Park. You will be asked to sign the rules upon arrival and before receiving the keys. After signing, you can enjoy your stay at Jackals Dream. All rules and conditions automatically apply to all our guests.

Houserules and conditions Jackals Dream

The lessor will make available to the group the agreed group accommodation for the agreed period and the agreed price for recreational and / or business purposes, so not for permanent residence. The tenant has the obligation to comply with the agreement and the rules in the accompanying information. Tenant ensures that the group members comply with the agreement and the rules in the accompanying information.

The lessor assumes that the tenant enters into this agreement with the consent of all group members.

The lessor may view the rented property at all reasonable times or have it inspected by the caretaker.

Neither the tenant nor (one of) the group members may hand over the rented property to third parties for rent or use, nor allow more people to stay there or receive visitors than agreed in the rental contract, with a maximum of eight persons in total, unless with the written permission of the lessor. If the maximum agreed number of persons is exceeded, the rental agreement will be dissolved by operation of law and access to the holiday home will be refused without entitlement to a refund of the rent.

By making a reservation, booking and entering the accommodation, the tenant agrees to the conditions and rules as formulated here.

Rate

Included in the price are: reasonable use of gas / water and electricity, wifi, tourist tax, bed linen and towels. No extra costs will be charged for cleaning, provided that the tenant delivers the accommodation in accordance with house rules. If the house rules concerning cleaning are not followed, a rate of at least ZAR 1.000,- will be charged to the tenant. More information can be found in these conditions under the heading “cleaning” and “security deposit”.

No parties, loud music or other disturbance

Parties and loud music/ noise or other disturbance are not allowed and we maintain a no-tolerance policy. If security has been called to Jackals Dream because of disturbance by guests, we will first give you a warning. Might security has been called a second time, you will get a fine and loose your safety deposit of ZAR 3.500,-. In the event security has been called a third time OR in very serious cases of noise and or other disturbance you will be escorted out of Marloth Park. The rental agreement will be dissolved and access to the holiday home will be refused without entitlement to a refund of the rent, extra fees and deposits.

House rules

The tenant takes note of the house rules and must adhere to the conditions and house rules drawn up by the lessor when staying at Jackals Dream. The house rules can also be read in the information booklet in the accommodation.

Reservation confirmation

After receiving the reservation request, the tenant will receive a confirmation email from the lessor. The rental price and additional costs must then be paid in accordance with the overview under the heading “Payment”. The booking is then final. If the (down) payment is not received on time, the lessor is free to exempt Jackals Dream from renting out again. If a change is necessary after the booking, we will apply our cancellation policy.

Payment

When booking up to 4 weeks before arrival, 50% of the rental price must be paid (rental price and additional costs) within 72 hours after receipt of the invoice or payment request. The remaining amount must be paid no later than 14 days before arrival. When booking within 4 weeks before arrival, the full amount must be paid by the tenant within 48 hours after receipt of the invoice or payment request.

When booking from a week before arrival, the full amount must be paid immediately by the tenant after receipt of the invoice or payment request. The tenant must make payments in ZAR or EURO. If the (down) payment is not received on time, the tenant will receive a payment reminder. If the tenant does not respond to this within the set term, the lessor is free to exempt Jackals Dream for rent again and the compensation formulated under the heading ‘cancellation conditions’ will take effect.

Arrival and departure

On the day of arrival, the tenant can check in from 3 p.m. to 6 p.m. On the day of departure, the tenant is requested to check out before 10 am. Earlier and later check-in and check-out is only possible in consultation and based on availability.

Duration and expiry of the agreement

The agreement ends after the agreed period has expired.

Cancellation policy

Due to an unforeseen event, it may happen that the stay cannot or can partially continue. The lessor therefore advises the tenant to take out cancellation insurance and / or travel insurance. If, for whatever reason, the tenant cancels a contract entered into, he will pay compensation of:

a. in case of cancellation more than 6 months before the commencement date, 15% of the rent;

b. in case of cancellation within four to six months before the commencement date, 50% of the rent;

c. upon cancellation within two to four months before the commencement date, 75% of the rent;

d. in case of cancellation within two months before the commencement date, 90% of the rent;

e. in case of cancellation on the day of the commencement date, 100% of the rent.

Pets & Domestic Animals 

All pets are strictly prohibited under all circumstances at Jackals Dream as well as in Marloth Park. Persons contravening this very stringent law may face a fine and the removal of their pet by the Municipal Rangers. This is for the safety and protection of our free-roaming wild animals.

Smoking and open fire

Smoking and open fire are not allowed inside Jackals Dream. A small fire in the braai on the patio is allowed.

Security Deposit

We charge a security deposit of ZAR 3.500,- per stay. The tenant will get this refunded to the bank account of payment within 10 days after departure. We will refund fully if no defects have been found and you have stayed at and left the house in accordance with our house rules and the rules of Marloth Park. Costs for damage, excessive cleaning (read more under 'cleaning') or breaking house rules (and Marloth Park rules) will be deducted from your deposit.

Cleaning

The tenant must leave Jackals Dream in accordance to these house rules:

• The accommodation must be left wipe-clean. This means that everything is neatly back in place, where you found it, when you leave.

• Please put all (cleaned) crockery, cutlery, pots and pans, etc. in the cupboards.

• Put all your garbage in the trash cans. If you have more garbage then fits in the trash cans during your stay, please read the section Marloth Park Rules: ‘REFUSE REMOVAL & RECYCLING’

• Something broken or broken? Let us know so we can replace it for new guests.

If the accommodation is not left in accordance with these house rules, we charge extra costs (minimum ZAR 1.000,-). 

The lessor has the right to claim additional cleaning costs if extra time or equipment is required to return the 
rented property to its original state, as it was upon arrival of the tenant or the group, and / or if the accommodation has not been left in accordance with house rules. These extra costs will be deducted from the security deposit.

Responsibilities and Obligations

In connection with the smooth running of the stay, the tenant (and his fellow residents, visitors) is obliged to comply with the lessors guidelines and the tenant is legally liable for any damage that would be the result of his unlawful behavior or failure to comply with the guidelines, house rules or these general terms and conditions.

The tenant undertakes to respect Jackals Dream, including furniture and its surroundings, including the noise level in the area.

Waiver of Liability

It is not rented to tenants under the age of 21.

The tenant must be insured against legal liability.

The tenant remains legally liable for damage he has caused, even if this damage is established after the stay.

The tenant is legally liable for his (non) actions, as well as the actions of his fellow residents and visitors, as well as for the damage they cause.

Lessor is not liable for damage resulting from loss, theft, damage or injury caused to tenant, group members and visitors for whatever reason.

Jackals Dream shall not accept responsibility for losses to the guests for any claims, including but not limited to:

a) responsibility for personal body injury, death, accident, lost, stolen or damaged property, loss of mental or physical enjoyment, delay or inconvenience;

b) Any delays or changes in schedule or itineraries incurred by any person arising out of any wilful or negligent act or omission;

c) the act or omissions of any party;

d) monetary crisis, labour problems, economic changes, mechanical maintenance or construction difficulties or noise, climatic aberrations, local laws, novel or unexpected conditions;

e) additional expenses due to delay or changes in air or other services, missed carrier connections, substitute accommodations, termination of service, cancellation of tickets, sickness, strike, war, quarantine, pilferage, monetary crisis, political or social unrest, disease, acts of God or any events beyond our control.

Accordingly, the guests covenant and agree that Jackals Dream, its owners and assigns are not responsible for any injuries or damages. Therefore, each guest agrees that he or she is voluntarily participating in any and all activities, risks, and use of the accommodation, facilities, and equipment, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result. For the execution interpretation and enforcement of these House Rules, the parties expressly submit to the laws of Marloth Park, hereby waiving any other jurisdiction that may now or hereafter be applicable.

ALL MARLOTH PARK RULES APPLY TO GUESTS OF JACKALS DREAM:

GATE SECURITY

Please cooperate with the Security Personnel at the Entrance Gates. They are acting upon instruction to have the Entrance Register completed by all visitors to Marloth Park. They are also under instruction to check vehicles for the removal of flora and fauna which is prohibited. This is for your safety and that of our animals as well as the Conservancy as a whole.

SPEED LIMITS AND DRIVING RULES

This is for the safety of the animals and pedestrians. The speed limit on all tarred roads is 50 kilometres per hour.

The speed limit on all dirt/gravel roads is 30 kilometres per hour. No under-age or unlicensed drivers. No riding on the tailgate of any vehicle. All general national road laws pertain to Marloth Park. Please be conscious of the damage that can be done to dirt roads. They’re easily eroded and can make them inaccessible. This is particularly important when driving on the river road.

NOISE

No loud noise, including music, is allowed. Please consider your neighbours as noise tends to travel further in the bush than in an urban area. From 6pm, this rule is strictly enforced by the Marloth Park Law Enforcement Officers.

Use of power machinery should be limited to normal working hours, Monday to Friday. Generators should be used with consideration to neighbours and the environment. Please make an effort not to use these after 6pm unless in an emergency situation. N.B. The Law Enforcement Officers enforce a no noise policy.

WALKING OR BICYCLING AFTER DARK

Between the hours of 6pm and 6am, walking and bicycling in Marloth Park is prohibited. We do have some of the bigger cats as well as hyena coming into Marloth Park from the Kruger National Park so your safety is our concern.

For the sake of yourself and our wildlife, please do adhere to this rule. Of course driving is in no way prohibited or restricted.

THE PARKLANDS

It is strictly prohibited for any person to walk, ride or drive through the Parklands. These areas are prohibited strictly for the preservation of grazing for the wildlife. 

FLORA & FAUNA

Removal of any flora and fauna is strictly prohibited. Marloth Park has a delicate eco-balance and we strive to maintain it in as pristine condition as possible. It is a criminal offence to remove any flora and fauna. This includes picking up dead branches or cutting branches for any use especially as braai wood.

BRAAI WOOD

As mentioned above, no trees in Marloth Park may be cut or even pruned to be used as braai wood. Fallen branches are compost for the extremely nutrient depleted soil and must be left where it falls. Braai wood is available at the Entrance Gate as well at the two shopping centres.

POACHING & SHOOTING

POACHING IS A CRIMINAL OFFENSE. No person, other than the Municipal Rangers are permitted to shoot any animal in Marloth Park. This includes shooting with firearms, pellet guns, cross-bows and ‘ketties’. Poachers or ‘game’ shooters will be arrested and prosecuted.

SPOTLIGHTS

These are strictly prohibited. Please do not use them. There are safer, alternative light sources to view animals at night.

OFF-ROAD & QUAD BIKES

These are prohibited. Please do not bring these to Marloth Park or if you have, please keep to the official roads only, and do not ride across other people’s property and most importantly, not in the Parklands.

FIRES & FIRE HAZARDS

Fireworks, crackers and Chinese Lanterns are strictly prohibited. These are extreme fire hazards and consider that the large majority of homes in Marloth Park have thatched roofs. Far more importantly, the wildlife we are privileged to live with, suffer immensely from the loud noises and light-flashes. Please ensure that your braai fire is completely extinguished before you retire for the day. Embers are dangerous and can easily start a raging bush fire, endangering wildlife, humans and homes.

FEEDING OF ANIMALS

At all times remember that these are wild animals no matter how ‘tame’ they appear to be. Kudu, warthog, giraffe, monkeys, baboons, mongoose can inflict serious injury. Please keep your distance!! Feeding of the wildlife is allowed but we ask that only game pellets and lucern be put out for the animals. These are available at the Shopping Centre and at Daisy’s Den in Marloth. Spread the pellets and lucern around otherwise our warthogs ‘hog’ it all. Please do not use feeding troughs as this can spread Bovine Tuberculosis from animal to animal. Carrots and apples, sliced up, are favourites of the zebra, impala and warthogs but in moderation please.

PLEASE DO NOT FEED MIELIES, MIELIE COBS OR MIELIE MEAL TO THE ANIMALS.

This causes colic as they cannot digest it and results in an extremely painful death for the animal. It is STRICTLY FORBIDDEN by Kruger National Park, Mpumalanga Tourist Board and the State Vet to feed any animal in Kruger National Park. This includes feeding through the fence along the river road. Bread and oranges are not to be used to entice elephants or any other animal to come closer to the fence.

REFUSE REMOVAL & RECYCLING

Please place your refuse in a secured black bag and take it directly to the Municipal Refuse Dumpsite. This is located on Olifants Road next to the Bush Centre. There is no regular refuse removal in Marloth Park. Please do not use a ‘baboon cage’ for your refuse as the baboons, monkeys and mongoose do get into these and risk being poisoned or cut on metal or glass. If possible, please separate your refuse into paper, glass, plastic and tin and take it to the Recycling Centre at the Municipal Refuse Dumpsite where it will be correctly disposed of in an eco-friendly manner. Disposable nappies carry untold risks to all the wildlife. Please do not dispose any of these in the bush. For your health and that of the animals, please secure soiled nappies in a plastic bag and dispose of them directly at the Municipal Refuse Dumpsite.

HOME SAFETY & SECURITY

Please store all valuables, particularly cell phones, laptops, cameras, tabs and other easily transported electronic gadgets, jewellery and cash in a safe, out-of-sight place. Out of sight is out of mind so please take care.

If you are outside enjoying a braai under our star-spangled skies, please ensure that windows are closed and doors are closed and locked, especially if the door is not in your direct line of vision.

Firearms should be locked away as per South African firearm laws and if this is not possible, please keep it on your person at all times. Do not, under any circumstances, leave firearms laying around anywhere, anytime, any place.

Baboons are the most cunning house-breakers. If you go out, please ensure that all windows, doors and security doors are closed and locked. Of course, baboons are not the only culprits so this is a precaution for overall safety.

Be vigilant and aware at all times. Although this is the ‘bush’ the same safety and awareness rules of the ‘big city’ are relevant here too.

WATER CONSERVATION

Marloth Park is water scarce area. Please use water wisely and sparingly. Check dripping taps and water leaks.

SOIL CONSERVATION

The upper six inches of topsoil is the most important layer of soil to ensure growth of grazing grasses. Please do not rake or sweep the open ground around the house and leave leaves and branches to naturally decompose and provide the essential nutrients to feed the soil.

DON’T DRINK AND DRIVE. GET A DESIGNATED DRIVER. OUR WILDLIFE DEPEND ON YOU!